A: We strive to deliver cloud-enabling technology in the ways you, our customers, prefer to financially plan for and consume it. Based on customer feedback, and our commitment to meeting your needs, VMware is introducing an enhanced Subscription Purchase Program (SPP) that will allow you to better plan your monthly, quarterly, and yearly budgets.
A: The option to pay for vCloud Air services via Credit Cards will end on August 1, 2016. Prior to this date, you will have the opportunity to transition to an alternate payment method to avoid any gaps in service.
Please see below for key dates:
|May 31, 2016||Start of 60-day window to transition to SPP or Partner.|
|July 31, 2016||Last day to transition to SPP or Partner to avoid service suspension. After suspension, your data will be retained for 90 days but no access will be available**|
|Oct 31, 2016||Final day to transition to SPP or Partner. Access to your workloads and data will be discontinued after this date.|
* Dates reflected are based on US time zone. ** Please see Section II.2(v) of the Privacy Addendum in your contract for information on the deletion and retrieval of your data after your account is suspended.
A: With our enhanced Subscription Purchase Program (SPP), customers can now purchase credits that can be used to either pay-as-you-go or prepay for subscriptions, allowing for better predictions of budget and spend.
A: No. We are simply replacing the credit card payment option with our Subscription Purchase Program. All vCloud Air OnDemand features and capabilities will continue to be available.
A: VMware remains committed to vCloud Air, and continues to invest in and operate vCloud Air as a business and platform, with a robust roadmap validating our vision. We continue to offer our customers technical options for extending their private workloads to the public cloud, and payment choices for their vCloud Air instances.
A: Great! To ensure uninterrupted service and access to your instance, you can change your payment to one of the following options:
A: You can find one by selecting “IaaS Powered” on the list provided here.
A: You can learn more about SPP credits here.
A: You can purchase SPP credits through one of VMware sales specialists. To do so, email firstname.lastname@example.org and include your name, company, location, and preferred contact method (phone number, email address). A sales rep will contact you within 48 hours to guide you through the SPP purchasing process. Please note, it takes up to 72 hours for a PO to be generated and credits to become available.
A: Once you have purchased your SPP credits through your sales representative, your next step is to switch your payment method for vCloud Air OnDemand to SPP credit payments in the MyVMWARE portal.
Click here for an easy, step-by-step guide.
A: Credit card users can change their payment method to Subscription Service Credits. If you transition your instance there is no need to move your workloads.
If you choose to transition to a vCAN partner that supports credit card payment, you must set up a new instance and transfer your data. Please contact your chosen partner for assistance.
A: For more details and questions, existing customers can contact Support at either: