VMware vCloud Air OnDemand Payment Method Upgrade

Q: What changes are happening to vCloud Air OnDemand?

A: We strive to deliver cloud-enabling technology in the ways you, our customers, prefer to financially plan for and consume it. Based on customer feedback, and our commitment to meeting your needs, VMware is introducing an enhanced Subscription Purchase Program (SPP) that will allow you to better plan your monthly, quarterly, and yearly budgets.


Q: When will this change occur?

A: The option to pay for vCloud Air services via Credit Cards will end on August 1, 2016. Prior to this date, you will have the opportunity to transition to an alternate payment method to avoid any gaps in service.

Please see below for key dates:

Date*Action Requested
May 31, 2016Start of 60-day window to transition to SPP or Partner.
July 31, 2016Last day to transition to SPP or Partner to avoid service suspension. After suspension, your data will be retained for 90 days but no access will be available**
Oct 31, 2016Final day to transition to SPP or Partner. Access to your workloads and data will be discontinued after this date.

Q: Why is this change being made?

A: With our enhanced Subscription Purchase Program (SPP), customers can now purchase credits that can be used to either pay-as-you-go or prepay for subscriptions, allowing for better predictions of budget and spend.


Q: Does this mean you are discontinuing vCloud Air OnDemand?

A: No. We are simply replacing the credit card payment option with our Subscription Purchase Program. All vCloud Air OnDemand features and capabilities will continue to be available.


Q: Is this action evidence that VMware is not committed to vCloud Air?

A: VMware remains committed to vCloud Air, and continues to invest in and operate vCloud Air as a business and platform, with a robust roadmap validating our vision. We continue to offer our customers technical options for extending their private workloads to the public cloud, and payment choices for their vCloud Air instances.


Q: I want to keep using the great vCloud Air features via the Pay-As-You Go model. What options do I have?

A: Great! To ensure uninterrupted service and access to your instance, you can change your payment to one of the following options:

  • Transition your instance payment method to pre-purchased service credits via our Subscription Purchase Program (SPP), or
  • If you do prefer to keep paying by credit card, you can work with one of our VMware Partners who offer a credit card billing option.

Q: How do I find a vCAN Partner that takes Credit Card payment?

A: You can find one by selecting “IaaS Powered” on the list provided here.


Q: How do SPP Credits work?

A: You can learn more about SPP credits here.


Q: How do I purchase SPP Credits?

A: You can purchase SPP credits through one of VMware sales specialists. To do so, email sppsales@vmware.com and include your name, company, location, and preferred contact method (phone number, email address). A sales rep will contact you within 48 hours to guide you through the SPP purchasing process. Please note, it takes up to 72 hours for a PO to be generated and credits to become available.


Q. I now have my SPP credits. What is my next step?

A: Once you have purchased your SPP credits through your sales representative, your next step is to switch your payment method for vCloud Air OnDemand to SPP credit payments in the MyVMWARE portal.

Click here for an easy, step-by-step guide.


Q: Do I have to move my workloads?

A: Credit card users can change their payment method to Subscription Service Credits. If you transition your instance there is no need to move your workloads.

If you choose to transition to a vCAN partner that supports credit card payment, you must set up a new instance and transfer your data. Please contact your chosen partner for assistance.


Q: Who should I contact for more details regarding workload transitions or transfers?

A: For more details and questions, existing customers can contact Support at either:


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